SlimSet Official Website › Refund Policy
Refund PolicySlimSet Refund Policy
A SlimSet refund starts with a phone call to the order desk, not with a parcel.
Call inside the 60-day window with your order ID, ask for a return authorisation and the return address, put your name and order ID inside the box, and post it with tracking at your own cost.
The procedure step by step, how long each stage takes, and the four things that stall a refund.
The five steps of a SlimSet refund
In the order they have to happen, with the reason for each attached.
Call the order desk with your order ID
The number is on the order email and in the footer here. The website address cannot see orders, so it cannot start a refund.
Ask for a return authorisation and the return address
Do not post bottles back before you have it. An unannounced parcel can be refused.
Put your full name, email and order ID inside the box
A box with no name in it is the commonest reason a refund stalls.
Post it with tracking, at your own cost
Return postage is the buyer's. Keep the tracking number until the refund lands. Returns go to 250 West 55th Street, Suite 1750, New York, NY 10019.
Expect 3–5 business days to process, then 5–10 on the card
Two separate waits, and the second one belongs to your bank rather than the desk.
The order of these matters more than any single one of them. A call before a parcel means the warehouse is expecting it. A parcel before a call means an unannounced box with no authorisation number, and that is the version that gets refused.
How long a SlimSet refund takes
Five stages with five different owners.
| Stage | Who is waiting on whom | Typical time |
|---|---|---|
| The call | You and the order desk | One call, usually minutes |
| Posting the parcel | You and the carrier | Whatever the service you choose takes |
| Receipt and check | The warehouse | Same day it is booked in |
| Processing | The order desk | 3–5 business days |
| Back on the card | Your bank | 5–10 business days |
The last two are separate waits with different owners, which is why a refund can be processed and still not visible on a statement.
Counting backwards from the 60-day window: the call has to happen inside it, not the delivery of the parcel. Day fifty-five is a comfortable decision point and day fifty-nine is not.
Keep the tracking number until the money lands. It is the only thing that proves a parcel was posted, and it is free at the point of posting.
Which SlimSet channel can actually start a refund
Four channels, and only one of them can refund anything.
The order desk, by phone
+1 (302) 200-3480. This is the only channel that can see an order, issue a return authorisation and process a refund. It is the one to call.
This website's email
[email protected], Mon–Fri 9:00am–5:00pm ET. It answers questions about what is written on these pages. It has no access to the order system, so it cannot look an order up or start a return.
The address on the bottle
Slimset, PO Box 12730, Ogden, UT 84412, with [email protected]. That is the distributor whose name is printed on the label, and it is a separate company from this desk. It does not administer orders placed here.
Your card issuer
A chargeback is a last resort rather than a first step, and it is slower than the published process. Opening one usually pauses the refund already in progress.
Ordering is by the checkout link and refunds are by the phone. Neither happens by email, and nothing on this website takes a payment or holds a card.
What to put inside a SlimSet return box
Six things inside the box, one address, and the omission that causes most of the delays.
A refund stalls for administrative reasons far more often than for policy ones, and almost all of them are decided by what is inside the box rather than by what is on the outside of it.
A warehouse receiving a parcel has a shelf of anonymous boxes and a list of authorised returns. Matching one to the other is the whole job, and a box with nothing inside naming its owner cannot be matched at all.
- A slip with your full name, exactly as it appears on the order.
- The email address used at the checkout, which is what the record is keyed on.
- The order ID from the confirmation email.
- The return authorisation reference the desk gave you on the telephone.
- The bottles themselves, opened or unopened, in the original packaging where possible.
- Nothing else. A letter explaining your reasoning is read by nobody and speeds up nothing.
Post it with tracking, at your own cost, to 250 West 55th Street, Suite 1750, New York, NY 10019, USA. Keep the tracking number somewhere you can find it until the money lands, because it is the only proof you will have that the parcel arrived at all.
Do not send anything to the office address in the footer. That address takes correspondence, and a parcel arriving there is a parcel nobody has authorised, which can be refused at the door. The order desk on +1 (302) 200-3480 gives the correct address with the authorisation, every time, and that is the address to use rather than the one you remember.
A box with no name in it. Everything else on this page is procedure; this one is the difference between a refund that takes a fortnight and one that never completes, because nobody at the warehouse knows whose bottles they are.
Two smaller habits are worth the thirty seconds they cost. Photograph the slip and the open box before you seal it, so there is a record of what went in, and write the return authorisation reference on the outside of the box as well as on the slip inside it. Neither is required by the policy and both have saved people a fortnight.
Then keep the tracking until the refund appears. Three to five business days to process and five to ten days on the card is two separate waits, and the only thing that shortens an argument about either of them is proof of delivery.
The SlimSet refund cases that go wrong
Four things that make a refund clean and four that stall it.
What a clean refund looks like
- A call inside the window, with the order ID to hand.
- A return authorisation and the return address written down before anything is posted.
- Full name, email and order ID on a slip inside the box.
- A tracked service, with the number kept until the money arrives.
What stalls one
- A parcel posted with no authorisation, which can be refused on arrival.
- A box with bottles in it and nothing to say whose they are. This is the commonest stall of all.
- An untracked parcel that both sides believe the other has.
- A call on day fifty-nine, which leaves no time for the post.
Returns go to 250 West 55th Street, Suite 1750, New York, NY 10019, USA. That address is not the office address on this website and not the distributor address on the bottle, and posting to either of those two sends the parcel somewhere that cannot process it.
Nothing about the three digital guides affects any of this. They are not returned, and keeping them does not reduce a refund on the bottles.
SlimSet refund questions
How do I get a refund on SlimSet?
Call the order desk on +1 (302) 200-3480 with the order ID, ask for a return authorisation and the return address, put your name and order ID inside the box, and post it with tracking at your own cost.
Can I email for a SlimSet refund?
No. The website email address cannot see orders, so it cannot start a return. The order desk phone line is the channel that can.
Where do SlimSet returns go?
250 West 55th Street, Suite 1750, New York, NY 10019, USA. Not the office address on this website and not the distributor address printed on the bottle.
Do I get my SlimSet return postage back?
No. Return postage is the buyer's cost. Tracking is worth paying for, because it is the only proof that a parcel was sent.
What if I miss the SlimSet window?
The 60 days run from the date of purchase and the call has to be inside them. Day fifty-five is a comfortable decision point. After the window closes the policy no longer applies, which is why the single-bottle pack is the low-risk way to start.
Will a SlimSet refund show up straight away?
Three to five business days to process once the parcel is booked in, then five to ten more for the card. A processed refund that is not yet visible on a statement is normal inside that second window.
Sources cited on the SlimSet refund page
The label artwork, which carries the distributor details named above.
- SlimSet product label artwork, supplied in the vendor asset pack. Serving size one capsule, 30 per container. Distributed by Slimset, PO Box 12730, Ogden, UT 84412.
Order SlimSet knowing exactly how to send it back
60 days from purchase, opened bottles included, and one phone number that can see the order.
One bottle $89 · six bottles $294 · 60-day money-back guarantee
Order SlimSet On The Official WebsiteOne capsule a day · 30 per bottle · lot SLI-26/MY-3272
