SlimSet Official Website › Shipping
ShippingSlimSet Shipping & Delivery
A SlimSet order takes one to two business days to process and three to seven more in transit within the United States.
The 6 bottles order carries free US shipping; smaller packs add a charge at checkout. Parcels travel in a plain carton with a tracking number emailed once the carrier scans them.
What happens between the checkout and the doorstep, and what to do when one of the stages stalls.
How is SlimSet shipped?
Five stages, and where each one usually takes its time.
Orders are picked and dispatched from within the United States, in a plain outer carton with no product name on the outside. What is on the label is the address and a tracking barcode, which is how most supplement shipments travel.
The 6 bottles order carries free US shipping. The 1 bottle and 3 bottles orders add a shipping charge at checkout, calculated against the destination, with no figure printed on the order page beforehand. The checkout total is the one to read before paying.
| Stage | What happens | Typical time |
|---|---|---|
| Order placed | The seller's checkout takes the payment and raises the order | Immediate |
| Processing | The order is picked and packed at the fulfilment centre | 1–2 business days |
| Tracking email | A carrier tracking number is emailed once the parcel is scanned | Within 24 hours of dispatch |
| In transit, US | Standard domestic carrier service | 3–7 business days |
| In transit, international | Where the checkout offers the destination, with customs handling in between | 10–15 business days |
Business days exclude weekends and public holidays. A tracking number that has not moved for 48 hours is normally a scanning gap rather than a lost parcel.
Two capsule bottles and six capsule bottles travel the same way and take the same time. Pack size changes the price a bottle and the carton size, not the route.
How to track a SlimSet order
Five steps, in the order they save the most time.
Wait for the dispatch email
The tracking number is generated when the parcel is scanned by the carrier, not when the order is placed. An order raised on a Friday afternoon usually produces its first scan on the Monday.
Use the carrier's own tracking page
The link in the dispatch email goes to the carrier. That page is the live one; any status repeated elsewhere is a copy of it and can lag by hours.
Give a stalled number 48 hours
Parcels routinely sit between scans over a weekend or a holiday. Most tracking numbers that look stuck are moving.
Call the order desk if it stops for longer
+1 (302) 200-3480, with the order ID and the tracking number to hand. The desk can see the order; the website email address cannot.
Check with neighbours before reporting a loss
A carrier marking a parcel delivered when nobody saw it arrive is far more often a neighbour or a porch than a theft. It is worth ten minutes before a claim.
What arrives in a SlimSet parcel
Four things in the box, and one check to run before anything is opened.
The bottles
One, three or six, each sealed, each holding 30 capsules. The panel on the bottle is the one reproduced on the supplement facts page.
A packing slip
With the order ID on it. That number is what the order desk needs for tracking, for a replacement or for a refund, so it is worth keeping until the window closes.
Nothing digital
The three guides are emailed rather than printed. Nothing in the parcel carries a download code.
No invoice for card details
Payment is taken at the seller's checkout. Nothing in the parcel asks for card information, and anything that does is not from this supply chain.
The first thing to do on opening it is the seal check. The label instruction is plain: do not use the product if the safety seal is damaged or missing. A damaged seal is a same-day call to +1 (302) 200-3480 rather than something to think about.
When a SlimSet parcel goes wrong, and what to do first
Four things that actually go wrong, and the first move for each.
Most orders arrive without anybody having to do anything. The four that do not follow recognisable patterns, and each has a first step that is different from the one people usually take.
Tracking has not moved for several days
Carrier scans stall for ordinary reasons, and a parcel that has not updated since leaving the warehouse is usually still moving. Wait a full working week before treating it as lost, then call the order desk with the tracking number rather than writing to this website, which cannot see it.
It says delivered and nothing arrived
Check with everybody in the building first, then the usual safe places. Carriers frequently scan a parcel as delivered at the vehicle rather than at the door. If it is genuinely missing, the order desk opens the claim, and it needs the order ID and the tracking number.
The address was wrong
Call immediately. An address can be changed before dispatch and not afterwards, so the window is hours rather than days. A parcel already in the carrier network has to complete its journey and be returned before anything can be reissued.
The parcel arrived damaged, or the seal is broken
Photograph it before opening anything further. The label itself says not to use the product if the safety seal is damaged or missing, so this is not a cosmetic question. The desk arranges a replacement against the photographs and the order ID.
One rule covers all four: the order desk on +1 (302) 200-3480 is the only channel that holds the shipment record. The website address reads corrections to these pages and cannot see a parcel, which is why a delivery question sent there loses a week before anybody can help.
The clock keeps its own time as well. The 60-day guarantee runs from the date of purchase rather than from the date of delivery, so a parcel that takes a fortnight has spent a fortnight of the window. The guarantee page explains how that is counted.
None of the four is common, and none of them is worth worrying about before it happens. They are here because the first move matters more than anything that comes after it, and because the commonest expensive mistake on this list is writing to the wrong desk about a parcel that could still have been redirected.
Addresses, changes and returns for SlimSet
Three addresses, and which one belongs to which job.
Orders ship from within the United States and returns go to 250 West 55th Street, Suite 1750, New York, NY 10019, USA. That return address is not the same as the office address on this website, and it is not the distributor address printed on the bottle. Three different addresses do three different jobs.
An address change is only possible before the parcel is picked, which in practice means the same day. After dispatch the carrier controls where it goes, and the fastest route is usually a redirect arranged directly with them using the tracking number.
A parcel returned to sender because nobody could take it is handled by the order desk rather than automatically reshipped. Call +1 (302) 200-3480 with the order ID and a working address, and do not post anything back without a return authorisation first. The refund policy page sets out why an unannounced parcel can be refused.
Write the order ID down when the confirmation email arrives. Every question on this page is answered in a minute with it and in twenty without it, and it is the single thing the order desk asks for first.
SlimSet delivery questions
How long does SlimSet take to arrive?
One to two business days to process, then three to seven in transit within the United States. International destinations, where the checkout offers them, usually run ten to fifteen business days with customs in between.
Is SlimSet shipping free?
On the 6 bottles order, yes. The one and three-bottle orders add shipping at checkout against the destination. All three tier cards on the seller's page bullet free shipping, which is one of the two contradictions set out on the pricing page.
Does the SlimSet parcel say what is inside?
No. It travels in a plain outer carton with an address label and a tracking barcode and no product name on the outside.
My SlimSet tracking has not updated. What now?
Give it 48 hours, because gaps between carrier scans over weekends and holidays are routine. If it is still static after that, call +1 (302) 200-3480 with the order ID and the tracking number.
Can I change my SlimSet delivery address after ordering?
Only before the parcel is picked, which usually means the same day. After dispatch the carrier controls the delivery, and a redirect arranged with them using the tracking number is normally faster than anything this desk can do.
Sources cited on the SlimSet shipping page
The label itself, and the review behind the storage note.
- SlimSet product label artwork, supplied in the vendor asset pack. Serving size one capsule, 30 per container. Distributed by Slimset, PO Box 12730, Ogden, UT 84412.
- Oketch-Rabah HA, Roe AL, Rider CV, et al. United States Pharmacopeia (USP) comprehensive review of the hepatotoxicity of green tea extracts. Toxicol Rep. 2020;7:386-402. PMID 32140423. https://pubmed.ncbi.nlm.nih.gov/32140423/
Order SlimSet and keep the order ID somewhere you can find it
Free US shipping on the six-bottle pack, a tracking number by email, and 60 days from purchase to change your mind.
One bottle $89 · six bottles $294 · 60-day money-back guarantee
Order SlimSet On The Official WebsiteOne capsule a day · 30 per bottle · lot SLI-26/MY-3272
